Salesforce B2B Commerce: A Game-Changer for Your Business
Salesforce offers B2B Commerce for businesses who want an effective tool for selling to other businesses online. It provides you with an all-around solution of tools that can be beneficial for increasing your sales performance, enhancing your customers’ experience, and increasing overall revenues.
These are the following important benefits of using Salesforce B2B Commerce cloud.
Personalized Shopping Experiences:
Tailored catalogs: Use icons to link each site in the affiliation to the specific product and create category catalogs for each type of customer.
Price lists and discounts: Pricing and promotional offerings should also be available at reasonable costs cut according to certain customer profiles.
Streamlined Order Management:
Contract management: Track the existing contracts, renewal and amendments.
Order history and tracking: Order history, shipment tracking and providing customers with current order status.
Integration with Salesforce CRM:
Seamless integration: Integrate B2B Commerce with Salesforce CRM to allow centralized customer information.
Shared data: Integrated with customer data and orders as well as transactions performed between two platforms.
Improved customer service: In a way, integrate two platforms so that customer data can be used to offer more personalized customer assistance.
Advanced Analytics:
Real-time analytics: Identify its customers, performance, sales, and a range of other factors related to its performance.
Predictive analytics: Employ data to make futures sales predictions to effectively advertise marketing campaigns.
Customer journey analytics: Learn from and map the customer experience with the service and characterize the gaps.
Flexible Deployment Options:
Cloud-based: Take advantage of automatic scalability and reliability of a cloud based platform.
On-premises: Run B2B Commerce on your own infrastructure, and you will have more flexibility.
Hybrid: Get the benefits of both the worlds with a Hybrid application deployment.
Mobile Optimization:
Mobile marketing: Make customers reach out to them through mobile campaign marketing.
Global Reach:
Multilingual support: Making use of many language and monetary systems.
Localization: Culturally sensitive shopping experience throughout the world.
Security and Compliance:
Data security: Ensure that customers’ information is safeguarded through proper measures of security.
Compliance: As mentioned above, the best practices include compliance with industry requirements, including the PCI DSS requirement and GDPR.
Integration with ERP Systems:
Seamless integration: Integrate B2B Commerce with your ERP system integration for better processes in order management and inventory.
Real-time data synchronization: It is crucial that data in one system are identical to the data in the other system and are updated constantly.
Community and Collaboration:
B2B communities: Involve customers in order to establish online groups where they can communicate and exchanging information.
Self-service portals: Take full control of account management, support and ordering for the customers through self-service menu.
Salesforce B2B Commerce is flexible solution for companies focused on B2B sale process and for effective customer relationship management as well as for increasing revenues. Thus, using the 4C’s of this platform one can reach out to more prospects in the B2B marketplace than your competitors.
Mobile Optimization:
Responsive design: Design web sites and applications for B2B consumers that are appropriate for mobile use.
Mobile marketing: Make customers reach out to them through mobile campaign marketing.
Global Reach:
Multilingual support: Making use of many language and monetary systems.
Localization: Culturally sensitive shopping experience throughout the world.
Security and Compliance:
Data security: Ensure that customers’ information is safeguarded through proper measures of security.
Compliance: As mentioned above, the best practices include compliance with industry requirements, including the PCI DSS requirement and GDPR.
Integration with ERP Systems:
Seamless integration: Integrate B2B Commerce with your ERP system integration for better processes in order management and inventory.
Real-time data synchronization: It is crucial that data in one system are identical to the data in the other system and are updated constantly.
Community and Collaboration:
B2B communities: Involve customers in order to establish online groups where they can communicate and exchange information.
Self-service portals: Take full control of account management, support and ordering for the customers through self-service menu.
Salesforce B2B Commerce is flexible solution for companies focused on B2B sale process and for effective customer relationship management as well as for increasing revenues. Thus, using the 4C’s of this platform one can reach out to more prospects in the B2B marketplace than your competitors.